Gartner Research

Measure Your Digital Progress Using Key Performance Indicators for Insurance Companies

Published: 25 June 2018

ID: G00355499

Analyst(s): Paul Proctor , Srinath Sampath , James Anderson , Juergen Weiss


CIOs need to influence the development of goals and metrics that measure progress along the digital business journey and sharpen expected outcomes. This report describes ways for the insurance industry to aid CIOs across all industries develop effective key performance indicators.

Table Of Contents


  • Business Optimization and Transformation Metrics Needed
  • Digital Business KPI Context and Construct
  • Insurance Industry Context
  • Gartner Digital Business KPIs for Insurance Companies
  • Case Study
  • Considerations for Creating KPIs

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