Gartner Research

Market Share Analysis: Business Process Outsourcing, Worldwide, 2017

Published: 25 June 2018

ID: G00354902

Analyst(s): Dean Blackmore , Cathy Tornbohm


Gartner's annual analysis reveals the top 10 BPO players control one third of the $160 billion BPO market. Technology product managers should note that the top 25 players significantly increased their total revenue by $4 billion in 2017.

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

Top Vendors Analyzed

  • ADP
  • FIS
  • First Data
  • Conduent
  • TSYS
  • Accenture
  • Broadridge
  • Teleperformance
  • Capita
  • Paychex
  • Geographic Analysis of BPO Leaders, 2017

Mergers and Acquisitions

Gartner Recommended Reading

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