Gartner Research

Hypercare: Tame Defect Backlogs Before Your Product Fails

Published: 29 June 2018

ID: G00360896

Analyst(s): Barika Pace

Summary

Product defects can stall innovation. Technology product management leaders must address this challenge by breaking through silos, adequately addressing resource concerns, establishing a hypercare process and gaining visibility into operational insights on defects that could hamper product success.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Before Launch, Create a Dedicated Hypercare Team Focused on Prioritizing and Remediating Critical Defects to Avert Product Failures
  • Hypercare Approach
  • Leverage Hypercare Team Data to Drive Continuous Improvement by Conducting a Postlaunch Review to Close Out Hypercare
  • Understanding Measurements
  • Ending Hypercare

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