Gartner Research

Hypercare: Tame Defect Backlogs Before Your Product Fails

Published: 29 June 2018

ID: G00360896

Analyst(s): Barika Pace


Product defects can stall innovation. Technology product management leaders must address this challenge by breaking through silos, adequately addressing resource concerns, establishing a hypercare process and gaining visibility into operational insights on defects that could hamper product success.

Table Of Contents
  • Key Challenges



  • Before Launch, Create a Dedicated Hypercare Team Focused on Prioritizing and Remediating Critical Defects to Avert Product Failures
  • Hypercare Approach
  • Leverage Hypercare Team Data to Drive Continuous Improvement by Conducting a Postlaunch Review to Close Out Hypercare
  • Understanding Measurements
  • Ending Hypercare

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.