Published: 22 June 2018
Analyst(s): PMO Research Team
In response to core features of digital transformation, such as product lines and iterative methodology, PMO leaders must redesign project manager roles, adapting them for the new context of solutions delivery in today’s digital business.
The PMO in the New Talent Landscape
The Impact of Changing Methodology and Increased Complexity on Project Managers
1. Governance and reporting expectations distract delivery teams from their core responsibility.
2. Increasing cross-team and cross-silo coordination frustrate delivery teams’ efforts.
3. The inputs necessary to effectively prioritize development are distributed throughout the organization.
Emerging Roles for Project Managers
1. The protector project manager enables Scrum teams to focus on development by removing distractions.
2. The connector program manager orchestrates workflows across teams and complex portfolios.
3. The navigator synthesizes and interprets disparate sources of data to aid development prioritization.
Choosing the Right Role for Your Organization
The Impact of New Roles on Traditional Project Manager Career Pathing
Recommended by the Authors
About This Research
©2021 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.