Gartner Research

The CIO's Guide to Strategic Engagement

Published: 28 June 2018

ID: G00359456

Analyst(s): Janelle Hill , Irving Tyler

Summary

Leading CIOs create a deliberate plan to leverage engagement mechanisms — behaviors, methods, roles, disciplines, forums and communications — with key stakeholders to build trust, respect and recognition as business partners. Such proactive and continuous engagement enables CIOs to influence rather than just respond to the business' strategic plans.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help

Foreword

  • Acknowledgments

Executive Summary

  • Close the Business-IT Divide
  • Master Strategic Engagement to Establish a Business-IT Partnership
  • Navigate Among the Three Strategic Situations

Close the Business-IT Divide

Master Strategic Engagement to Establish a Business-IT Partnership

  • Efficiency as Baseline Triggers Provider-Consumer Relationship Dynamics
  • Establishing Foundational Services for the Future
  • Business Value, Not Low Cost, Is the Brand Promise of the Provider-Consumer CIO
  • Critical Competencies, Roles and Engagement Mechanisms for Success
    • Critical Competencies and Roles
    • Engagement Mechanisms
  • Measuring Success and Shifting to the Growth Strategic Situation
    • Delegate Running Daily Operations to Free Time to Focus on Growth Initiatives
    • Take Immediate Actions to Increase Strategic Engagement
  • Growth as Market Leader Triggers Advisor-Buyer Relationship Dynamics
    • Now Is the Time to Demonstrate New Thinking
  • Problem Solver Is the CIO's Brand Promise in the Advisor-Buyer Strategic Situation
  • Critical Competencies, Roles and Engagement Mechanisms for Success
    • Critical Competencies and Roles
    • Engagement Mechanisms
  • Success Metrics and Shifting to the Innovation Strategic Situation
    • Eliminate IT Performance Metrics and Implement Business-Outcome-Based Metrics
    • Take Immediate Actions to Transition to the Innovation Strategic Situation
  • Innovation as Game Changer Triggers Peer-Peer Relationship Dynamics
  • Business Innovator Is the CIO's New Brand Promise
  • Critical Competencies, Roles and Engagement Mechanisms for Success
    • Critical Competencies and Roles
    • Engagement Mechanisms
    • Take Immediate Actions to Increase Strategic Engagement and Become a Trusted Partner

Navigate Among the Three Strategic Situations

  • The CIO Role as Business Partner
  • Conclusion

Appendix: Case Study

  • Eurobank Transforms Its Business to Provide Digital Solutions and Prepare for the Future
    • Finding New Customer Solutions
    • IT's Strategic Participation
    • Transforming for Agility

Further Reading

  • Related Content
  • Gartner Executive Programs Reports
  • Core Research

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