Gartner Research

Increase Suppliers’ Discipline With Change Control Practices

Published: 29 June 2018

ID: G00701805

Analyst(s): Quality Research Team


When suppliers do not notify organizations of changes they make to the materials, products or services they provide, the consequences can be costly. Quality leaders who oversee supplier management can use this document to increase the likelihood suppliers will comply with change control practices.

Table Of Contents

Ensuring That Suppliers Report All Changes Will Get Harder

Three Reasons Suppliers Don’t Report All Changes

1. The Process is Too Cumbersome

2. Lack of Awareness

3. Fear of Repercussions

Solutions to Increase the Likelihood That Suppliers Will Report Changes

1. Establishing a Clear and Simple Process for Supplier Change Control

2. Giving Suppliers’ Leaders Resources They Can Use to Train Middle Managers

3. Appealing to Suppliers’ Emotions by Rewarding Positive Behaviors and Penalizing Negative Ones

Monitor Regularly


About This Research

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