Gartner Research

Ignition Guide to Creating Infrastructure Scorecards

Published: 25 June 2018

ID: G00700411

Analyst(s): Infrastructure and Operations Research Team


Infrastructure scorecards typically focus on operational metrics and fail to communicate infrastructure’s value to key stakeholders. This guide helps infrastructure leaders create scorecards that demonstrate the function’s contribution to business and IT stakeholders’ strategic priorities.

Table Of Contents



Step 1 of 5: Prepare to Create Infrastructure Scorecards.

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 5: Define Infrastructure Value Stories and Associated Metrics


How to Set Up for Success

Step 3 of 5: Establish the Metric Data Collection Process


How to Set Up for Success

Step 4 of 5: Build and Communicate the Customized Scorecards


How to Set Up for Success

Step 5 of 5: Monitor the Scorecards’ Relevance

Review Your Performance

Keys to Continued Success

Recommended by the Authors

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