Gartner Research

Healthcare Payer CIOs Develop Digital KPIs to Optimize Current Measures and Realize New Revenue

Published: 05 July 2018

ID: G00357210

Analyst(s): Jeff Cribbs , Mandi Bishop , Bryan Cole , Mark E. Gilbert


Healthcare payers are beholden to dated administrative metrics. These measures favor resource allocation to legacy IT systems and neglect powerful industrywide forces. Develop new digital key performance indicators to drive sustainable results amid a disrupted healthcare ecosystem.

Table Of Contents


  • Healthcare Payer Metrics Must Reflect Emerging Industry Changes
  • Digital KPIs Work in Tandem With Legacy KPIs
  • New Digital KPIs Reinforce Digital Optimization and Transformation for Payers
    • Digital Business Optimization
    • Digital Business Transformation
  • Sample Digital KPIs Jump-Start Development

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