Gartner Research

Infrastructure Services Sourcing Strategy: Practical Principles for Dynamic Insourcing Versus Outsourcing

Published: 09 July 2018

ID: G00349519

Analyst(s): Vikas Bhardwaj, Claudio Da Rold , Guido Repaci


Defining what to outsource versus what to keep in-house is a complex task. Sourcing and vendor management leaders should employ these strategic yet practical principles to rapidly and successfully identify outsourcing options and define how to optimally bundle and dynamically manage IT services.

Table Of Contents
  • Key Challenges



  • Use a Repeatable and Dynamic Decision-Making Process to Analyze Options for Each Sourcing Initiative or Service Area, Starting With the Why and the When
  • Identify the Sourcing Options That Are Most Relevant for Each Business Initiative by Analyzing the Next Key Questions (the What, the Who and the Where)
  • Select a Few Credible Alternative Scenarios by Applying Further Sourcing Principles and Service Bundles (the How) to Each Single Initiative

Case Study

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