Gartner Research

Critical Capabilities for Disaster Recovery as a Service

Published: 12 July 2018

ID: G00336156

Analyst(s): Mark Jaggers , Ron Blair


Gartner has identified 15 critical capabilities and four use cases to assess and compare disaster recovery as a service offerings from 10 service providers. I&O leaders should determine which provider will best ensure business alignment with their recovery needs before purchasing DRaaS.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Bluelock
    • C&W Business
    • CloudHPT
    • Expedient
    • IBM
    • iland
    • Microsoft
    • Recovery Point
    • Sungard Availability Services
    • TierPoint
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Tier 1 RTO and RPO Requirements
    • Tier 2 RTO and RPO Requirements
    • Tier 3 RTO and RPO Requirements
    • Tier 4 RTO and RPO Requirements
    • Low-Complexity Architecture Support
    • Medium-Complex Architecture Support
    • High-Complex Architecture Support
    • Orchestrated Recovery Run Book
    • Flexible Recovery
    • Integration Support
    • Security and Compliance
    • Self-Service Recovery
    • Provider-Managed Service Recovery
    • Globalized Support
    • Bimodal and Cloud Enablement
  • Use Cases
    • Low-Complexity Customer Environment
    • Medium-Complexity Customer Environment
    • Small-Enterprise Customer Environment
    • Midsize-Enterprise Customer Environment
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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