Gartner Research

How to Evaluate Google G Suite Versus Microsoft Office 365

Published: 10 July 2018

ID: G00350875

Analyst(s): Jeffrey Mann, Achint Aggarwal


Many organizations evaluating G Suite from Google Cloud and Microsoft Office 365 have difficulty developing comparison criteria. Here, we present a model for application leaders looking to compare and decide between the two cloud office systems.

Table Of Contents
  • Introduction
  • Creating an Evaluation Model
  • Evaluation Criteria: Areas of Differentiation
    • Economics
    • Appetite for Change
    • Need for Hybrid Services
    • Fit for Purpose
    • Mobile Capabilities
    • Third-Party Resources
    • Technology Stack Commitment
    • Operational Transparency and Reporting
    • Regulatory Compliance
    • Contracting and Licensing
    • Data Storage Location
    • Administrative Burden
  • Evaluation Criteria: Areas of Commonality
    • Vendor Commitment
    • Change Management
    • Support
    • Service-Level Agreements
    • Availability
    • Directory Integration/Single Sign-On
    • Data Migration
  • Conclusion

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