Gartner Research

CIOs Can Accelerate Digital Business Decision Making by Building Enterprise Emotional Intelligence

Published: 10 July 2018

ID: G00340541

Analyst(s): Jamie Popkin


Digital business operates at speeds that stress existing decision-making processes. This accelerating speed requires significant improvements in how CIOs enable decisions. We recommend using enterprise emotional intelligence as a scale accelerator for digital business decision-making processes.

Table Of Contents
  • Key Challenges



  • Use the Annotated OODA Loop for Efficient Scaling of Key Decision-Making Processes
  • Create Momentum for an Emotional Intelligence Initiative Focused on Improved Decision Making
  • Create a Cross-Enterprise Team on Emotional Intelligence to Explore Issues and Impacts

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