Gartner Research

Determine Warehouse Operational Complexity to Maximize Operational and Warehouse Management System Efficiency

Published: 13 July 2018

ID: G00364081

Analyst(s): Simon Tunstall


Warehouse complexity, not business size or similar factors, is the primary determinant of warehouse management scale and scope. This research provides a framework to help supply chain leaders manage complexity drivers, and measure the fitness and scalability of warehouse management systems.

Table Of Contents
  • Key Challenges



  • Gartner's Warehouse Operational Complexity Model
    • Identify External Factors That Drive Complexity
    • Review Operational Activity Segments (Operational Processes, Oversight and Operational Support) to Determine Contributors to Complexity
    • Review the Robustness and Complexity of Interfaces
    • Determine Whether the WMS Can Support the Level of Complexity

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