Gartner Research

CSPs Need to Master Technology Talent Management Challenges to Achieve Digital Dexterity

Published: 10 July 2018

ID: G00344844

Analyst(s): Martina Kurth


CSPs cannot fully leverage technologies, such as cloud, SDN/NFV, 5G and IoT, to unlock business value without anticipating talent management implications. CSP technology product managers need to tackle digital technology in tandem with a major organizational process, talent and skill set overhaul.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Agile DevOps Structures Provide Equivalent Service Design and Delivery Cultures for Software-Driven Operators
  • Nontechnical, as Well as Technical, Bottlenecks Will Hamper the Shift Toward Digital Telco Infrastructure Operations
  • Novel Organizational Governance Structures Release Potential of Digital Talent Management Initiatives
    • Two Case Studies in Organizational Change
  • Evolution of Traditional Skill Sets and Behavioral Changes Take Center Stage as Digital Infrastructure Technology Culture Manifests

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