Gartner Research

CSPs Need to Master Technology Talent Management Challenges to Achieve Digital Dexterity

Published: 10 July 2018

ID: G00344844

Analyst(s): Martina Kurth

Summary

CSPs cannot fully leverage technologies, such as cloud, SDN/NFV, 5G and IoT, to unlock business value without anticipating talent management implications. CSP technology product managers need to tackle digital technology in tandem with a major organizational process, talent and skill set overhaul.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Agile DevOps Structures Provide Equivalent Service Design and Delivery Cultures for Software-Driven Operators
  • Nontechnical, as Well as Technical, Bottlenecks Will Hamper the Shift Toward Digital Telco Infrastructure Operations
  • Novel Organizational Governance Structures Release Potential of Digital Talent Management Initiatives
    • Two Case Studies in Organizational Change
  • Evolution of Traditional Skill Sets and Behavioral Changes Take Center Stage as Digital Infrastructure Technology Culture Manifests

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client