Gartner Research

Ignition Guide to Establishing a Center of Excellence (COE)


Digital business transformation often requires organizations to establish and scale expertise in critical capabilities such as project management, agile, DevOps and change management. This guide helps PMO leaders establish centers of excellence to develop and support these critical capabilities.

Published: 28 June 2018

ID: G00700459

Analyst(s): PMO Research Team

Table Of Contents



Step 1 of 5: Prepare to Establish the COE

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 5: Determine the COE scope


How to Set Up for Success

Step 3 of 5: Create the COE Staffing Plan


How to Set Up for Success

Step 4 of 5: Launch the COE


How to Set Up for Success

Step 5 of 5: Monitor the COE’s Effectiveness

Review Your Performance

Keys to Continued Success

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