Gartner Research

Ignition Guide to Establishing a Center of Excellence (COE)

Summary

Digital business transformation often requires organizations to establish and scale expertise in critical capabilities such as project management, agile, DevOps and change management. This guide helps PMO leaders establish centers of excellence to develop and support these critical capabilities.

Published: 28 June 2018

ID: G00700459

Analyst(s): PMO Research Team

Table Of Contents

Overview

Steps

Step 1 of 5: Prepare to Establish the COE

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 5: Determine the COE scope

Tasks

How to Set Up for Success

Step 3 of 5: Create the COE Staffing Plan

Tasks

How to Set Up for Success

Step 4 of 5: Launch the COE

Tasks

How to Set Up for Success

Step 5 of 5: Monitor the COE’s Effectiveness

Review Your Performance

Keys to Continued Success

Recommended by the Authors

Already a Gartner client?

Become a Client

This research is reserved for paying clients. Speak with a Gartner specialist to learn how you can access this research as a client, plus insights, advice and tools to help you achieve your goals.

Contact Information

All fields are required.

By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.