Gartner Research

Global IT Support Structures

Published: 13 July 2018

ID: G00369632

Analyst(s): Consult the Board Research Team


This summary contains input from fourteen members on global IT structures. We begin this summary by examining the organization of members' embedded, line of business IT teams, followed by the organization of members' centralized, enterprise-level IT. We then turn to the relationship between embedded and centralized IT, examining the balance of power and distribution of FTEs within members' IT organizations. To complete our picture of IT organizational structure, we next consider how members' IT units report into IT leadership teams. We conclude by reviewing recent and upcoming changes to members' IT organizational structures.

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