Published: 20 July 2018
Analyst(s): Consult the Board Research Team
This summary contains input from twenty-two members on ERP governance. We begin this summary with an overview of members' primary ERP vendors and production instances. Next we consider the structure of members' ERP governance bodies, the leadership roles within them, and the decision-making processes that they employ. We then examine how lower tiers of members' ERP organizations are empowered to make decisions, followed by the role of Global Process Owners in managing business processes, data, and technology. The second half of this summary focuses on members' high-level strategy for ERP governance. We see how members ensure the long-term success of their governance organizations and how they promote buy-in to their objectives from employees and senior leadership. We conclude with members' satisfaction with their current ERP governance structures, their reflections on past and upcoming transformations, and the challenges that they have encountered in the area of ERP governance.
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