Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 2Q18 Update

Published: 20 July 2018

ID: G00348981

Analyst(s): Tom Eagle , Brandon Medford , Gyanee Dewnarain , Scott Morrison, Daniel O'Connell , Megan Fernandez


Global spending on unified communications will grow at a 3.1% CAGR in current U.S. dollars to reach $45.8 billion in 2022. Technology product managers positioning UC solutions must plan for delayed revenue recognition from shifting pricing models.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Exchange Rate Impact
  • Subscription Pricing Impact
  • Migration From Routine to Nonroutine Workforce Impact
  • Internet Connectivity in Latin America Impact


  • Demand Assumptions
    • Price/Enterprise Purchase Preferences
    • Delivery Models
    • Firmagraphics

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