Gartner Research

Competitive Landscape: Emotion AI Technologies, Worldwide, 2018

Published: 17 July 2018

ID: G00355553

Analyst(s): Annette Zimmermann


Emotion AI technologies will be broadly applicable to industries and business functions, presenting big opportunities for vendors. Technology product managers in personal technology vendors should make their products emotion-aware for an enhanced user experience and high customer satisfaction.

Table Of Contents


  • Competitive Situation and Trends
    • New Use Cases Are Emerging, Driven by Business Needs Ranging From Customer Experience to Fraud Detection
    • Technology Trends — Both Deep Learning and Simple Analytics Have Their Place in Emotion AI
  • Market Players
  • The Future of Competition
  • Competitive Profiles
    • Affectiva
    • audEERING
    • Beyond Verbal
    • Eyeris
    • Intelligent Voice
    • Microsoft
    • Nemesysco
    • Sensum
  • References and Methodology

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