Gartner Research

Hype Cycle for Digital Insurance, 2018

Published: 20 July 2018

ID: G00338739

Analyst(s): Laurie Shotton


Life and P&C insurance CIOs are deep into the design and delivery phase of their digitalization initiatives with a focus on existing business models and products. CIOs should embrace new technologies to optimize, transform and develop the foundations for new digital business models and ecosystems.

Table Of Contents


  • What You Need to Know
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Smart Contracts in Insurance
    • Digital Business Technology Platform
    • Business Ecosystems
    • Insurance Wallets
    • Intelligent Process Automation
    • Digital Experience Platform
    • IoT Platforms
    • Mediated APIs
    • Design Thinking
    • Digital Data Services
    • Video Chat
    • Near-Real-Time Payments
    • Digital Ethics
    • Microservices
    • Real-Time Operational Intelligence
  • At the Peak
    • Artificial Intelligence
    • Gamification
    • Blockchain in Insurance
    • Full Life Cycle API Management
    • Augmented Reality Applications
    • Data Science
    • Crowdsourcing
    • Virtual Assistants
    • Robotic Process Automation
    • Internet of Things
  • Sliding Into the Trough
    • Peer-to-Peer Insurance Business Models
    • Advanced Analytics Solutions
    • Bimodal IT
    • Responsive Design
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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