Gartner Research

Custom Applications for Systems of Record

Published: 16 July 2018

ID: G00369722

Analyst(s): Consult the Board Research Team


This summary contains input from twelve members on custom applications for systems of record. We begin this summary by discussing members' experiences in building custom applications for systems of record, including ERP, SCM, CRM, PLM, HCM, and BI. Next, we examine these custom applications' scope of use, including their roll out to multiple lines of business and/or external organizations. We then discuss members' use of open-source software in their custom-built applications. We close the summary with a look at the greatest risks associated with custom-built applications and the steps that members have taken to mitigate these risks.

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