Gartner Research

Implement Vendor Rules of Engagement to Regain Control

Published: 23 July 2018

ID: G00356349

Analyst(s): Luke Ellery , Joanne Spencer

Summary

Direct collaboration between vendors and the business can deliver real value, but it can also introduce risk if boundaries are not clear. Sourcing, procurement and vendor management leaders need to establish vendor rules of engagement to provide clarity to their organization and vendors alike.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Create Clear Rules of Engagement for Vendors
    • Sourcing
    • Procurement
    • Vendor Management
  • Develop Clear Policies and Procedures for Staff
    • Sourcing and Procurement
    • Vendor Management
  • Implement a Program of Education, Monitoring and Compliance
    • Training
    • Monitoring Compliance and Enforcement

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