Gartner Research

Hype Cycle for the Future of CSP Network and Business Operations, 2018

Published: 24 July 2018

ID: G00340298

Analyst(s): Norbert Scholz


This Hype Cycle enables CSPs to assess and implement technologies and capabilities to develop their operations agnostic to infrastructure, and support a wide mix of products and services.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Drone Traffic Control Systems
    • Intercarrier Service Automation
    • Intelligent Automation
    • Cloud Center of Excellence (CCoE)
    • IoT/M2M Solutions
    • API Marketplaces
    • CSP End-to-End Orchestration
    • Customer Journey Analytics
    • Software-Defined Networking (SDN)
  • At the Peak
    • Open-Source Operations
    • Private LTE
    • Digital Experience Platforms
    • Predictive Analytics — CSP
    • Bimodal IT Operations
    • CSP-OT Software as a Service
    • Recurring Revenue Management
    • OSS/BSS Customer Experience Management
    • Customer Self-Service
    • CSP AI
    • Network Function Virtualization (NFV)
  • Sliding Into the Trough
    • Network as a Service (NaaS)
    • Managed SD-WAN
    • Web Real-Time Communications
    • Data and Analytics Services for Enterprises
    • Software-Defined Infrastructure
    • Content Filtering as a Service
    • CSP Integrated Network Function Virtualization Orchestration
    • Cloud Service Brokerage
    • Integrated Policy and Charging Control Solutions
    • Master Data Management
    • Dynamic Discounting
    • Enterprise Mobile App Stores
    • Multichannel Marketing
  • Climbing the Slope
    • iPaaS
    • Supplier and Partner Relationship Management
    • Communications Service Provider Analytics
    • Next-Generation Service Delivery Platforms
    • Direct CSP Billing
  • Entering the Plateau
    • Mobile Money
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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