Gartner Research

Hype Cycle for Imaging and Print Services, 2018

Published: 24 July 2018

ID: G00340453

Analyst(s): Kristin Von Manowski , Lai-ling Lam


Imaging and print services have expanded into solutions and services leveraging analytics and IOT technologies. Infrastructure and operations leaders must harness both existing and emerging print technologies to drive operational efficiency, improve users' experience and lower cost of ownership.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Conversational User Interface-Enabled Print Devices
    • Print User Behavior Analytics
    • 3D Printing of Consumable Personal Products
    • Image Analytics
    • Managed 3D Print Services
    • Self-Healing System Technology
  • At the Peak
    • Print Security Services
    • UI App Enablement
  • Sliding Into the Trough
    • Cloud-Based Print Management Solutions
    • Printer Server Elimination
    • Consumer 3D Printing
    • Mobile Print Apps
    • Public Cloud Printing Services
    • Printed Electronics
  • Climbing the Slope
    • Mobile Capture Workflow
    • Public Print Kiosks
    • Device Monitoring Analytics
    • Text Analytics
    • Enterprise 3D Printing
  • Entering the Plateau
    • Enterprise-Level Cloud Faxing
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.