Gartner Research

Hype Cycle for P&C Insurance, 2018

Published: 24 July 2018

ID: G00338731

Analyst(s): Sham Gill , Jeff Haner


IT investment in P&C insurance remains robust in key areas such as core platforms, digital experience, advanced analytics and artificial intelligence. It is essential for CIOs to balance support for growth with the need to build digital business technology platforms for business transformation.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Behavioral Analytics
    • Distracted Driving Technologies
    • P&C Wearables
    • On-Demand Insurance Platforms
    • Touchless Claims
    • Autonomous Vehicles
    • Digital First Insurance Startups
    • P&C App Stores
    • Mobile Customer Engagement
  • At the Peak
    • Connected Home
    • Multichannel Sales Platforms
    • Commercial UAVs (Drones)
    • P&C Data Platforms
  • Sliding Into the Trough
    • Agency CRM SaaS
    • Insurance Data Models
    • Next-Generation Portals
    • Aerial and Digital Imagery
    • P&C Insurance Fraud Analytics
    • Telematics
    • Distribution Management Solutions
    • P&C Core Platforms
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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