Gartner Research

Hype Cycle for Midsize Enterprises, 2018

Published: 25 July 2018

ID: G00338660

Analyst(s): Mark Fabbi , James Browning , Mike Cisek


CIOs of MSEs must measure the benefits of emerging technologies against their investment horizons to differentiate and win in the digital world. Highlighting technologies, of varying degrees of maturity and impact, aligned to their operational environment will provide transparency for this process.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Managed Detection and Response
    • Managed IoT Services
    • Browser Isolation
  • At the Peak
    • Third-Party Support for ERP
    • Firewall as a Service
    • IoT for Customer Service
    • Prescriptive Analytics
    • Cloud Data Backup
    • Intent-Based Networking
    • Machine Learning
    • Hyperconverged Infrastructure
    • OS Containers
    • Content Services Platform as a Service (CsPaaS)
  • Sliding Into the Trough
    • Sales Predictive Analytics
    • Managed Security Services
    • API Management PaaS
    • Micro Data Centers
    • Predictive Analytics
    • Cloud-Based IT PPM Services
    • Analytics for Customer Intelligence
    • Knowledge Management for Customer Service
    • Workforce Analytics
    • Rapid Mobile App Development Tools
    • Cloud Access Security Brokers
    • Integrated IaaS and PaaS
  • Climbing the Slope
    • Cloud Office
    • Cloud UC (UCaaS)
    • SD-WAN (Products)
    • Cloud-Managed LANs
    • iPaaS
    • ITSM Tools
    • Public Cloud Storage
    • Application Performance Monitoring Suites
    • Disaster Recovery as a Service (DRaaS)
    • Network Sandboxing
    • IDaaS
    • Managed WLAN
    • Virtual Machine Backup and Recovery
    • Enterprise Mobility Management Suites
    • IT Event Correlation and Analysis Tools
    • Privileged Access Management
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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