Gartner Research

Hype Cycle for Application Services, 2018

Published: 26 July 2018

ID: G00338725

Analyst(s): Kris Doering


This Hype Cycle describes a range of application services: outsourced, cloud-based, crowdsourced or other hybrid models. Sourcing, procurement and vendor management leaders can use this to judge when to adopt a service offering, based on maturity level, risk and user advice.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Intelligent Automation Next-Gen Services
    • Intelligent Automation for Application Managed Services
    • Artificial Intelligence in Postmodern ERP
    • Low-Cost Domestic Sourcing ("Rural Sourcing")
    • AI-Related C&SI Services
    • Human-in-the-Loop Crowdsourcing
    • Digital Integrator Technologies
    • DevOps Application Testing
  • At the Peak
    • Digital Applications
    • IoT Services
    • Managed Application Services Communities
    • Security Rating Services
    • Agile Project Management
    • Digital Business Consulting Services
    • Managed Crowdsourced Communities
    • Robotic Process Automation Offerings
  • Sliding Into the Trough
    • Digital Business Transformation
    • External Cloud Service Brokerage
    • Enterprise-Class Agile Development
    • Crowdtesting
    • Application Portfolio Management
    • IT/OT Integration
    • DevOps
    • Interactive Application Security Testing
    • Agile Application Testing Services
  • Climbing the Slope
    • Application Security Testing Suite
    • IoT Integration
    • Data and Analytics Services
    • Multisourcing Service Integrator
    • Application Security Professional Services
  • Entering the Plateau
    • Marketing and Customer Management Consulting
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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