Gartner Research

Market Share Analysis: ITOM, Delivery Automation Software, Worldwide, 2017

Published: 24 July 2018

ID: G00349082

Analyst(s): Federico De Silva , Laurie Wurster


Point solutions that support DevOps initiatives, efficiencies and cost savings pushed ITOM delivery automation to $7.5 billion in 2017, despite pressure from cloud providers. Technology product managers must counter competitive pressures with integrated modular offerings that grow with IT maturity.

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

  • ITOM Maintains 8% Growth
  • Disruptive Drivers: DevOps, Digital Business, Cloud, IoT and Shift in Buying Behavior

Top Vendors Analyzed

  • Microsoft — System Center Solutions Top Automation Tool Market
  • VMware — Double-Digit Growth Provides Solid Jump to Second Place
  • IBM — Traditional ITOM Tool Provider Falls to No. 3
  • BMC — Historical Tools Maintain the No. 4 Spot
  • CA Technologies — Growth Through Acquisition

Other Notable Vendors

  • CA Technologies — Growth by Acquisition
  • IBM — Business Partners Expand Growth to Nontraditional Accounts
  • Electric Cloud — Rapid Organic Growth
  • XebiaLabs — Focus on Enterprise Scale and Technology Depth
  • Puppet — Open Source Experiences Commercial Growth

Mergers and Acquisitions

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.