Gartner Research

Market Share Analysis: ITOM, Delivery Automation Software, Worldwide, 2017

Published: 24 July 2018

ID: G00349082

Analyst(s): Federico De Silva , Laurie Wurster

Summary

Point solutions that support DevOps initiatives, efficiencies and cost savings pushed ITOM delivery automation to $7.5 billion in 2017, despite pressure from cloud providers. Technology product managers must counter competitive pressures with integrated modular offerings that grow with IT maturity.

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

  • ITOM Maintains 8% Growth
  • Disruptive Drivers: DevOps, Digital Business, Cloud, IoT and Shift in Buying Behavior

Top Vendors Analyzed

  • Microsoft — System Center Solutions Top Automation Tool Market
  • VMware — Double-Digit Growth Provides Solid Jump to Second Place
  • IBM — Traditional ITOM Tool Provider Falls to No. 3
  • BMC — Historical Tools Maintain the No. 4 Spot
  • CA Technologies — Growth Through Acquisition

Other Notable Vendors

  • CA Technologies — Growth by Acquisition
  • IBM — Business Partners Expand Growth to Nontraditional Accounts
  • Electric Cloud — Rapid Organic Growth
  • XebiaLabs — Focus on Enterprise Scale and Technology Depth
  • Puppet — Open Source Experiences Commercial Growth

Mergers and Acquisitions

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