Gartner Research

Digital IQ Index: Department Stores, 2018

Published: 19 June 2018

ID: G00369717

Analyst(s): L2 Retail Team

Summary

Department stores are in structural decline as apparel sales increasingly move online. A flurry of digital investment from sector stalwarts highlights growing awareness of the importance of pick-up options and personalized shopping experiences, but most retailers miss key integration opportunities.

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