Gartner Research

Banking Industry Scenarios in 2030 — The Integrationist Bank: Integrating People With Technology

Published: 25 July 2018

ID: G00357408

Analyst(s): Vittorio D'Orazio , Darrin Courtney , Ali Merji


The status quo is no longer acceptable, and firms struggle with what value they will bring to clients in the future and how it will be created. The "integrationist scenario" is an approach to help CIOs prepare for a primarily people-led future that offers wide access to value creation.

Table Of Contents


  • Characteristics of an Integrationist Future
  • Recognize When Conditions Support an Integrationist Scenario
    • Autonomous Adaptability: People-Led
    • Ecosystem Usage/Model: Wide Access to Value Creation
    • Critical Success Factors and Leading Indicators
    • A Day in the Life of the Integrationist Bank
  • Action Plan for CIOs
    • Focus on People
    • Take a Bimodal Approach
    • Build Around Trust

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