Gartner Research

Frequently Asked Questions When Creating a Retail Supply Chain Hierarchy of Metrics

Published: 25 July 2018

ID: G00350332

Analyst(s): Mike Griswold


Supply chain leaders in retail use the Retail Hierarchy of Supply Chain Metrics to define a comprehensive set of metrics used for managing trade-offs across the end-to-end supply chain. Here, we answer some of the most frequently asked questions posed by retailers about the hierarchy.

Table Of Contents


  • Why Is Forecast Accuracy at the Top of the Hierarchy, and Does It Always Have to Be at the Top?
  • How Do We Color It In?
  • Do We Need Different Metrics for Different Business Units or Geographies?
  • Do Different Types of Retailers Need a Different Hierarchy of Metrics?
  • Where Is the Customer Reflected in the Hierarchy?
  • What's in the Cost Detail at the Bottom of the Hierarchy, and How Does It Differ From SCM Cost at the Top?
  • What's in Shopper Fulfillment Detail at the Bottom of the Hierarchy, and How Does It Differ From Shopper Fulfillment at the Top?

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