Gartner Research

Hype Cycle for CSP Digital Services Capabilities, 2018

Published: 25 July 2018

ID: G00340349

Analyst(s): Amresh Nandan


CSP growth significantly depends on offering digital services, which in turn requires capabilities beyond technologies. Technology business unit leaders can use this Hype Cycle for capabilities including technologies, techniques, processes and methodologies required as digital services enablers.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Virtual Network Function Marketplace
    • Enterprise Service Management Platform
    • Software-Defined Network Enabled Virtual Network Services
    • Intelligent Automation
    • Business Ecosystem Modeling
    • Network Slicing
    • Intellectual Property Management
    • Algorithmic Business
    • Customer Journey Analytics
  • At the Peak
    • Pervasive Integration
    • API-Based Digital Commerce
    • Business Transformation Office
    • Design Thinking
    • Digital Business Technology Platform
    • OT Professional Services
    • Platform Business Models
    • Bimodal IT Operations
    • IT/OT Skilled Workforce
    • Minimum Viable Product for Enterprise
    • Digital Business Consulting Services
  • Sliding Into the Trough
    • Enterprise Information Management Programs
    • Services Co-Creation
    • Enterprise-Class Agile Development
    • Data Lakes
    • EU General Data Protection Regulation
    • Data and Analytics Services for Enterprises
    • DevOps
    • Managed Machine-to-Machine Services
  • Climbing the Slope
    • IoT Integration
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.