Gartner Research

Toolkit: 2018 Strategic Roadmap for Digital Government CX Programs

Published: 27 July 2018

ID: G00368017

Analyst(s): Bill Finnerty

Summary

Developing a roadmap for your citizen experience program captures executive and program expectations and establishes stakeholders' commitments. Government CIOs leading digital transformation need to leverage that roadmap to establish a CX program with an outside-in approach to delivering services.

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