Gartner Research

Hype Cycle for Digital Government Technology, 2018

Published: 27 July 2018

ID: G00340212

Analyst(s): Rick Holgate


This Hype Cycle helps government agencies eager to embrace digital transformation by highlighting critical technologies that can be adopted quickly.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Digital Government Technology Platforms
    • Data Marketplace
    • API Marketplaces
  • At the Peak
    • Conversational User Interfaces
    • Smart Workspace
    • Customer Engagement Hub
    • Data Classification
    • Robotic Process Automation
    • Blockchain in Government
    • Geospatial and Location Intelligence
    • IoT Platform
    • Machine Learning
    • Event Stream Processing
    • Voice of the Customer
  • Sliding Into the Trough
    • Predictive Analytics
    • Cognitive Expert Advisors
    • Full Life Cycle API Management
    • Virtual Customer Assistants
    • Mesh App and Service Architecture
    • Cross-Agency Case Management
    • Cloud Access Security Brokers
    • Social for CRM: Social Feedback Management
  • Climbing the Slope
    • Cloud Office
    • Cloud Services for Government
    • Software-Defined Networking
    • IT Risk Management Solutions
    • Cloud Computing
    • IDaaS
    • Data Loss Prevention
  • Entering the Plateau
    • Fraud Detection
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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