Gartner Research

Prepare for IoT's Disruption of Customer Fulfillment and Collaboration

Published: 26 July 2018

ID: G00354767

Analyst(s): Simon Bailey

Summary

IoT is disrupting customer fulfillment in areas of order generation and tracking. Internet connected things are becoming customers in their own right. Supply chain leaders can learn from this research how leading companies are navigating the integration of IoT into customer fulfillment processes.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • IoT Will Enable New Business Models and New Ways to Serve and Collaborate With Customers
  • Orders and Condition-Monitoring Data From Billions of IoT Endpoints Will Need to Be Integrated With Traditional Business Data
  • IoT Will Require Interacting With Things as Customers

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