Gartner Research

Hype Cycle for Communications Service Provider Strategy, 2018

Published: 30 July 2018

ID: G00338615

Analyst(s): Monica Zlotogorski


This Hype Cycle lets communications service provider business unit leaders determine the vital products, services, technology, business concepts and capabilities needed to accelerate revenue via new innovative business models that can accelerate the digital transformation.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
    • Technology Movements
    • New Hype Cycle Entries
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • AI Products and Services for Enterprises
    • Blockchain for CSPs
    • Multiexperience Development Platform
    • Managed SD-Based Enterprise Services
    • 5G
    • Customer Journey Analytics
  • At the Peak
    • Business Ecosystems
    • Digital Experience Platforms
    • IoT Business Solutions
    • SMB Platforms
    • Virtual CPE
    • CSP Marketplace Platforms
    • Minimum Viable Product for Enterprise
    • e-SIM
  • Sliding Into the Trough
    • LPWA
    • Cloud Networking
    • Data and Analytics Services for Enterprises
    • DevOps
    • Cloud Service Brokerage
    • Innovation Management
    • Multichannel Marketing
  • Climbing the Slope
    • SD-WAN (Products)
    • Direct CSP Billing
  • Entering the Plateau
    • Mobile Money
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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