Gartner Research

Managing IT Operating Costs

Published: 11 May 2018

ID: G00370260

Analyst(s): Consult the Board Research Team


This summary contains input from thirty-two members regarding how they are managing new operating costs resulting from business-driven IT project investments and increased SaaS demands. We begin this summary by looking at the level of agreement members have with the core premise that incremental new IT operating costs require new ways of managing the IT budget. We then discuss the growth of investment in business-driven IT projects and members’ approaches for assessing the expected value delivered by their IT projects. We follow with an examination of members’ processes for determining their overall IT budget, including how they successfully offset incremental operating expenses from business-driven IT projects by other IT efficiencies and their SaaS spend management methods. We close the summary by exploring how members determine the base IT operating budget and whether those members that expect an increase in operating expenses also report increased investment in business-driven IT projects.

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