Gartner Research

An Artificial Intelligence Reality Check for CIOs

Published: 01 August 2018

ID: G00361599

Analyst(s): Jamie Popkin , Leigh McMullen


Most CEOs recognize that AI will be critical to their business, but few enterprises have undertaken AI initiatives yet. CIOs can reduce the risks and increase the value of AI investments by getting corporate leaders to think about AI in a longer time frame.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help


  • Acknowledgments

Executive Summary

  • Party Like It's 1958!
  • Be Careful of Hyperlocal Planning Time Horizons

What's New About AI

  • How Will AI Affect Enterprise Computing?

Why AI Is Relevant Now

  • Civilization Infrastructure Will Shape Markets
  • AI as a Scale Accelerator

Artificial Intelligence and Human Intelligence

  • How Human Work Will Change
  • Where AI Will Replace Jobs
    • Recommendations:

Use Cases for AI

  • Where AI Is Today
    • Objective No. 1: Cost Savings
    • Objective No. 2: Revenue Growth
    • Objective No. 3: Operational Efficiency
    • Objective No. 4: Innovative Products
  • Where AI Could Be Tomorrow
  • Using AI Requires Digital Ethics
    • Recommendations:

AI Market Dynamics

  • Questions to Ask AI Vendors
  • A Risk Management Framework for AI
  • Diversity Will Protect You from Unintended AI Consequences

Further Reading

  • Related Content
  • Gartner Core Research
  • Books
  • Articles
  • Related Peer Conversations
  • Websites

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