Gartner Research

Leading the Automation Transformation (Standard Insurance)

Published: 20 July 2018

ID: G00370326

Analyst(s): Infrastructure and Operations Research Team


Infrastructure leaders find difficulty accelerating agility due to challenges in obtaining talent, adopting methodologies and fostering the right mindset. Learn how The Standard assembled an automation team, embedded expertise within service lines and used agile practices to quickly deliver value.

Table Of Contents


Solution Highlights


A Phased Path to Automation Maturity

Automation Principles Focused on People

Collective Coverage of Skills and Perspectives

Customer Needs Captured as User Stories for Prioritization

Minimum Viable Automation

Decision Frameworks for Flexible Toolchains

Maintenance of Automation Momentum



About This Research

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