Gartner Research

Hype Cycle for the Communications Service Provider Digital Operating Model, 2018

Published: 02 August 2018

ID: G00361722

Analyst(s): Mentor Cana, Neil Osmond


Capabilities that CSP CIOs can employ to redefine the IT operating model are the focus of this Hype Cycle. Some cited are mature, but underutilized by CSPs. Others are emerging and potentially compelling for CSPs looking to exploit opportunities with digital platform business models.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Open-Source Contribution
    • Platform Operating Models
  • At the Peak
    • Talent Transformation for Digital Business
    • Design Thinking
    • Enterprise Agile Frameworks
    • Platform Business Models
    • Business Capability Modeling
    • Digital Dexterity
    • Bimodal IT Operations
  • Sliding Into the Trough
    • Digital Business Transformation
    • Enterprise-Class Agile Development
    • A Digital Business
    • DevOps
    • Agile Ops
    • Innovation Management
  • Climbing the Slope
    • Organizational Change
    • Partner Relationship Management (PRM)
    • Digital Optimization
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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