Gartner Research

Hype Cycle for the Communications Service Provider Digital Operating Model, 2018

Published: 02 August 2018

ID: G00361722

Analyst(s): Mentor Cana , Neil Osmond

Summary

Capabilities that CSP CIOs can employ to redefine the IT operating model are the focus of this Hype Cycle. Some cited are mature, but underutilized by CSPs. Others are emerging and potentially compelling for CSPs looking to exploit opportunities with digital platform business models.

Table Of Contents

Analysis

  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Open-Source Contribution
    • Platform Operating Models
  • At the Peak
    • Talent Transformation for Digital Business
    • Design Thinking
    • Enterprise Agile Frameworks
    • Platform Business Models
    • Business Capability Modeling
    • Digital Dexterity
    • Bimodal IT Operations
  • Sliding Into the Trough
    • Digital Business Transformation
    • Enterprise-Class Agile Development
    • A Digital Business
    • DevOps
    • Agile Ops
    • Innovation Management
  • Climbing the Slope
    • Organizational Change
    • Partner Relationship Management (PRM)
    • Digital Optimization
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client