Gartner Research

Natural User Interfaces

Published: 30 July 2018

ID: G00370302

Analyst(s): Consult the Board Research Team


This summary contains input from thirty-three members on natural user interfaces. We begin this summary by examining which aspects of natural user interfaces are of interest to members, including how to leverage them to drive productivity, use them to increase customer engagement, and understand their influence on the vendor ecosystem and competition. We then review the impact of emerging natural user interfaces on members' businesses and the value they are expected to generate in the next two-five years. Next, we look at members' current levels of engagement with emerging interfaces. We conclude by highlighting members' experiences leveraging natural user interfaces to improve business processes.

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