Gartner Research

Hype Cycle for Utility Industry IT, 2018

Published: 31 July 2018

ID: G00357035

Analyst(s): Zarko Sumic


This Hype Cycle contains utility technologies critical for delivering reliable, affordable and ubiquitous commodity services. It provides electric, gas and water utility CIOs with the insights needed when considering technologies for commodity, asset, revenue and customer life cycle processes.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Artificial General Intelligence
    • Energy-Sharing Platform
    • Blockchain in Utilities
    • Transactive Energy
    • Augmented Reality/Virtual Reality (AR/VR) in Utilities
  • At the Peak
    • Distributed Energy Resource Management System
    • Digital Business Technology Platform
    • Digital Twin
    • Edge Computing
    • Energy Efficiency Gamification
    • Virtual Assistants in Utilities
    • Drones (Commercial UAVs) in Utilities
    • Geospatial Platform
    • Machine Learning
    • Bimodal IT
    • Mobile Customer Interaction Channel
    • Lidar
  • Sliding Into the Trough
    • Internet of Things in Utilities
    • API Economy
    • Big Data
    • Meter Data Analytics
    • Consumption Analytics
    • Emissions Position Management
    • Social CRM
    • Advanced Distribution Management Systems
    • Industrial Operational Intelligence
    • Cloud in Utilities
    • Demand-Response Management Systems
    • Transmission Outage Management
    • Asset Performance Management
  • Climbing the Slope
    • Asset Investment Planning
    • CIM Integration Standards
    • Field Service Workforce Optimization
    • Wholesale Market Operations
    • Business Process Outsourcing
    • Meter Data Management
    • Load Forecasting
    • Outage Management Systems
  • Entering the Plateau
    • Distribution Design Tools
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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