Gartner Research

Hype Cycle for Software as a Service, 2018

Published: 31 July 2018

ID: G00360799

Analyst(s): John Santoro , Jay Heiser


This Hype Cycle represents an aggregate of different SaaS markets and will help IT leaders and vendor business unit leaders understand the relative maturity and progression of SaaS applications and SaaS enhancement technologies, as well as the associated impact on their strategies and markets.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • SaaS Management Platforms
    • Collective Intelligence Benchmarking Tools
    • Digital Experience Monitoring
    • Finance and Accounting BPaaS
    • Cloud Tethering
  • At the Peak
    • Cloud ERP — Manufacturing and Operations
    • SCM Cloud Services
    • Software Usage Analytics
    • Cloud Data Backup
    • Data as a Service
    • Security Rating Services
    • Citizen Integrator Tools
  • Sliding Into the Trough
    • Cloud-Native CAD
    • Distributed Ledgers
    • Cloud-Based IT PPM Services
    • Customer Management BPaaS
    • Cloud-Native PLM Applications
    • Cloud Application Discovery
    • Cloud Service Brokerage
    • Cloud Access Security Brokers
    • iPaaS for Data Integration
  • Climbing the Slope
    • Cloud Office
    • iPaaS
    • Application Performance Monitoring Suites
    • SaaS Administrative ERP
    • Application PaaS
    • Cloud Computing
    • IDaaS
    • Cloud Security Assessments
  • Entering the Plateau
    • Cloud HCM Suites
    • Digital Commerce SaaS
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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