Gartner Research

Market Share: Customer Experience and Relationship Management, Worldwide, 2017

Published: 01 August 2018

ID: G00364561

Analyst(s): Neha Gupta, Julian Poulter, Yanna Dharmasthira


The CERM market grew by 15.5% to $42.1 billion, the largest software market tracked by Gartner, with flexibility and agility of SaaS being a big driver. Understanding growth across CERM segments will enable technology product management leaders to better position offerings.

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