Published: 30 July 2018
Analyst(s): Consult the Board Research Team
This summary contains input from thirty-three members on natural user interfaces. We begin this summary by examining which aspects of natural user interfaces are of interest to members, including how to leverage them to drive productivity, use them to increase customer engagement, and understand their influence on the vendor ecosystem and competition. We then review the impact of emerging natural user interfaces on members' businesses and the value they are expected to generate in the next two-five years. Next, we look at members' current levels of engagement with emerging interfaces. We conclude by highlighting members' experiences leveraging natural user interfaces to improve business processes.
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.