Gartner Research

Forecast Analysis: Enterprise Communications Services, Worldwide, 2Q18 Update

Published: 02 August 2018

ID: G00355953

Analyst(s): Pablo Arriandiaga , Grigory Betskov , Lisa Unden-Farboud , Toni Nygren , Susanna Silvennoinen , Gaspar Valdivia , Sanna Korhonen


Enterprise spending on communications services will remain flat with revenues of $507.8 billion by 2022. Technology product managers exploiting CSP market dynamics must address the impact of companies increasingly shifting from pure Multiprotocol Label Switching to hybrid WAN and internet services.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

  • Global Market
    • Fixed Market
    • Mobile Market
  • Reimbursed Market
    • Fixed Data Reimbursed Market
    • Mobile Reimbursed Market
  • Regional Markets

Market Impact

  • History Update and Corrections
  • Assumptions Market Impact


  • Fixed Data Market Assumptions
    • Service Offerings (Supply)
    • Price (Supply)
    • Adjacent and Value-Added Services (Supply)
    • Technology Rollouts (Supply)
    • Enterprise Purchase Preferences (Demand)
    • Workplace Policies (Demand)
    • Budget (Demand)
  • Mobile Market Assumptions
    • Technology Rollouts (Supply)
    • Price (Supply)
    • Competitive Environment (Supply)
    • Workplace Policies (Demand)

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