Gartner Research

Hype Cycle for Unified Communications and Collaboration, 2018

Published: 03 August 2018

ID: G00338542

Analyst(s): Gyanee Dewnarain, Rafael Benitez


New digital tools, cloud services, technologies and platforms, coupled with digital workplace initiatives and employee engagement programs, are extending the scope of UCC. Enterprise application leaders responsible for UCC can use this Hype Cycle to future-proof their technology investments.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Intercarrier Service Automation
    • Blockchain for IAM
    • API Marketplaces
    • Spatial Audio
    • 5G
  • At the Peak
    • Conversational User Interfaces
    • IoT Business Solutions
    • Bots
    • Digital Security
    • Workstream Collaboration
    • Virtual Assistants
  • Sliding Into the Trough
    • Digital Business Transformation
    • NFV Services
    • VoLTE for UCC
    • API Management PaaS
    • Unified Communications Monitoring Tools
    • Web Real-Time Communications
    • Innovation Management Technology for Product Development
    • Communications Platform as a Service (cPaaS)
  • Climbing the Slope
    • Private Cloud Communications
    • Cloud Office
    • Software-Defined Networking
    • Transcoderless and Software-Based Videoconferencing Infrastructure
    • Content Collaboration Platforms
    • Cloud UC (UCaaS)
    • Enterprise Video Content Management
    • Freemium UCC
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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