Gartner Research

Hype Cycle for Unified Communications and Collaboration, 2018

Published: 03 August 2018

ID: G00338542

Analyst(s): Gyanee Dewnarain , Rafael Benitez

Summary

New digital tools, cloud services, technologies and platforms, coupled with digital workplace initiatives and employee engagement programs, are extending the scope of UCC. Enterprise application leaders responsible for UCC can use this Hype Cycle to future-proof their technology investments.

Table Of Contents

Analysis

  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Intercarrier Service Automation
    • Blockchain for IAM
    • API Marketplaces
    • Spatial Audio
    • 5G
  • At the Peak
    • Conversational User Interfaces
    • IoT Business Solutions
    • Bots
    • Digital Security
    • Workstream Collaboration
    • Virtual Assistants
  • Sliding Into the Trough
    • Digital Business Transformation
    • NFV Services
    • VoLTE for UCC
    • API Management PaaS
    • Unified Communications Monitoring Tools
    • Web Real-Time Communications
    • Innovation Management Technology for Product Development
    • Communications Platform as a Service (cPaaS)
  • Climbing the Slope
    • Private Cloud Communications
    • Cloud Office
    • Software-Defined Networking
    • Transcoderless and Software-Based Videoconferencing Infrastructure
    • Content Collaboration Platforms
    • Cloud UC (UCaaS)
    • Enterprise Video Content Management
    • Freemium UCC
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client