Gartner Research

Market Trends: CSPs Feel the Revenue Balance Tip to Adjacent Markets

Published: 02 August 2018

ID: G00349648

Analyst(s): Inna Agamirzian, Ibo Sanz Castedo, Wm. L. Hahn


Leading network-based communications service providers lost aggregate revenue in legacy markets in 2017. Technology product managers must accelerate the transition to new revenue or embrace a utility future.

Table Of Contents


Market Trend

  • Revenue Mix Tips to Adjacent Markets, Passing the Point of No Return for Digital Transformation
  • Adjacent Markets: Digital Media Slows and IT Services Grows, While Membership Froze
    • Other Adjacent Markets Gain Visibility, but Cannot Balance the Scales
  • Legacy Services: Entering Decline, Sealing the Urgency of Transformation
    • Other Communications Services and Mobile Phone Sales Offer Growth, for Now

Contrarian View

  • Not If — but How Many — Utility Players, and When

Vendors to Watch

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