Gartner Research

To Automate Your Automation, Apply Agile Practices and DevOps Tools to Infrastructure and Operations

Published: 06 August 2018

ID: G00355121

Analyst(s): Gregg Siegfried, Paul Delory


Automation is essential to successful IT operations, but it often remains ad hoc. Technical professionals can add structure and agility with continuous integration/continuous delivery (CI/CD) and use CI/CD to automate I&O through continuous infrastructure automation and infrastructure-as-code.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework: Build Prerequisites
    • Select Your CI Orchestration Platform
    • Deploy Multiple Orchestrator Instances
    • Follow Orchestrator Best-Practice Guidelines
    • Prework Guidance Summary
  • Phase 1: Establish Triggers
    • Use Git-Based VCS for Core Version Control
    • Implement Version Control for Nontext Assets
    • Integrate With Upstream Applications
    • Plan for Automated Problem Resolution (Advanced)
    • Phase 1 Guidance Summary — Establish Triggers
  • Phase 2: Create Actions
    • Ingest Relevant Context Data
    • Connect to Target Infrastructure Providers
    • Call Downstream Tools for Implementation
    • Design Validation Mechanisms
    • Phase 2 Guidance Summary — Create Actions
  • Phase 3: Validate Actions
    • Ingest Relevant Context Data
    • Select Validation Mechanisms
    • Leverage Reuse
    • Phase 3 Guidance Summary — Validate
  • Phase 4: Deploy and Promote
    • Follow the VCS Tool Workflow to Deploy
    • Schedule Regular Pipeline Runs
    • Phase 4 Guidance Summary — Deploy and Promote
  • Phase 5: Monitor and Instrument
    • Instrument Key Stages, Pipelines and Actions
    • Publish and Act on KPIs
    • Establish Notification Mechanisms and Procedures
    • Phase 5 Guidance Summary — Monitor and Instrument
  • Follow-Up: Maintain the CI/CD Environment
    • Evolve the Solution
    • Keep the Toolchain Up to Date

Risks and Pitfalls

Gartner Recommended Reading

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