Gartner Research

Evolving for Digital Business: 6 Key Roles for Today’s PMO

Published: 03 August 2018

ID: G00703868

Analyst(s): PMO Research Team


To support digital business transformation, progressive PMO leaders are moving beyond traditional project-centric governance, reporting and delivery, and focusing instead on playing a set of six carefully tailored roles critical for digital business.

Table Of Contents

The 4 Shifts of Digital Business Affecting the PMO

1) Shifting From Projects to Products

2) Shifting From Traditional to Flexible Funding Processes

3) Shifting From Traditional to Agile/Hybrid Portfolios

4) Shifting From High Visibility Into Fewer Portfolios to Less Visibility Into More Portfolios

6 PMO Roles for Digital Business

Effects on the PMO’s Traditional Mandate

Six New PMO Roles

“Wearing Hats”; Not a New, Fixed Identity

The 6 Roles in More Detail

1) Investment Steward

2) Orchestrator

3) Promoter

4) Talent Enabler

5) Program Driver

6) Service Provider


Recommended by the Authors

About This Research

Presentation Deck


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